First of all we apologize for the delay in assisting you in the past. We have just undergone a major personnel change and have instead prepared a new plan to support better development to deliver a better quality service to all of our customers.

From May 1, 2021, we will migrate to the customer support and management system on the new platform. You can submit a support request, come up with ideas for a custom request if you want. All in one platform. We always acknowledge all of your comments.

You can register your customer account here with your purchase code:

Or you also possible register new account as a customer without purchase code

Again apologize for the delay in the past time. We're back for a better service mission.


SFWebservice Team

  Public Ticket #2694870
iw_composer_addons plugin error


  • Maria started the conversation

    Hi there,

    I found errors on the iw_composer_addons plugin. Some of the iw vc elements don't work when I preview the page. Also, when I tried to remove the page, I got an error message. Could you please let me know how to fix the issues? I've attached some of the screenshots related to the issues. Kindly check it.

    Thank you.

    Regards, Maria

    Attached files:  error after deleted the page.png
      error page preview.png
      become a volunteer - page editor.png

  • [deleted] replied

    Hello Maria,

    Please send me your account administrator site and your account FTP in the priavte ticket. I'll check it for you.

    Best regards,

  •  7
    wolkenlos replied

    Why does the support team ignore requests from their customers which pay for support? I just want to understand.

  • [deleted] replied

    Hello wolkenlos,

    We have just returned to work after the Lunar New Year holiday. Therefore, some tickets have been delayed. We'll support these tickets in the order.

    Best regards,