Okay

Thank you so much for purchasing our theme! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have read the documentation, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
  • Before asking questions, please make sure you search through the open tickets to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with the installation of the theme, issues that arise from the usage of any features available by default, bug fixes, and small modifications within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes.
  • You have to understand that you buy the item as it is. If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. We are always here to give small tips and advice, I even write full blocks of CSS codes sometimes, because we will be happy to help you.
  • Post as much information as you can on your requests: links and screenshots are always welcome! Provide us with all the information you can give us!
  • You have to open a new ticket for each new issue or question.

Thanks one more time for purchasing our theme and good luck.

InwaveThemes Team

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  Public Ticket Activity

Paul Header Logo Mobile View   Updated 3 days ago   4   InCharity - WordPress theme for Charity/Fundraising Most recent comment from duongca : Hi, If your issue has been fixed. Please confirm to me close your ticket or skip it, the ticket will be automatically closed after three days. If you have any question, please feel free to ... Felipe Fuchs http://host101.cloud   Updated 4 days ago   4   InHost - WHMCS WordPress Theme Most recent comment from duongca : Hello, You can find and edit file footer.php in location wp-content\themes\inhost Gino VC back- and front button editor doesn't show up   Updated 5 days ago   6   InHost - WHMCS WordPress Theme Most recent comment from Inwave Themes: Thank you for your information. If you need any further assistance, please, do not hesitate to contact us again by posting a new ticket. Best Regards, Williams Technical Support Team Richard Change email address possible?   Updated 3 weeks ago   2   Athlete - Wordpress Theme Most recent comment from duongca : Hello, I send you file to fixed your issue. Please download it and override on location wp-content\plugins\iw_composer_addons\shortcodes Kiran Header overlapping Calendar   Updated August 1, 2016   3   Athlete - Wordpress Theme Most recent comment from Kiran: That fixed it.   Thank you for the help! I'm not sure how to close tickets but that was the only thing I needed Maduako Import demo not working   Updated July 28, 2016   3   Athlete - Wordpress Theme Most recent comment from Inwave Themes: Hello, Thank you for the access details you sent (missing FTP username) I tried to import & checked the requirements: http://prntscr.com/byj1gc Contact your hosting provider for help with ... Andres Javascript error with google maps   Updated July 27, 2016   3   Zoner - Joomla Template Most recent comment from Andres: Hello, Thank you William, error solved! Maria Where to edit the contacts, phones, corporate adress   Updated July 24, 2016   2   Zoner - Joomla Template Most recent comment from Inwave Themes: Hello, Thank you for using our theme. You can edit them in Administrator -> Components -> Contacts Best Regards, William Technical Support Team Jeston How to add/edit icons>   Updated July 22, 2016   2   Athlete - Wordpress Theme Most recent comment from duongca : Hello, I don't understand what you want to do. Please let me know, where you want to change/edit icon, I'll let you know what to do. Nic Warmenhoven Using Crowdfunding plugin outside of VC   Updated July 18, 2016   2   InCharity - WordPress theme for Charity/Fundraising Most recent comment from Nic Warmenhoven: Actually, I've decided to go with a different donations/campaigns plugin, so you can disregard and close this ticket. Lee Zhern Je Gap between slider and main menu   Updated July 17, 2016   4   InHost - WHMCS WordPress Theme Most recent comment from Inwave Themes: Hello, Thank you for your reply.  There is a difference between our site and your site. Please check this screenshot: http://prntscr.com/bu763v You should edit the row which contains the ... Nic Warmenhoven Overriding functions in child theme   Updated July 11, 2016   2   InCharity - WordPress theme for Charity/Fundraising Most recent comment from duongca : Hello, you can't edit function on Main Class with child theme. If you need to edit it, you can direct edit the function on main theme. Elias Change Edit background DIV Layer   Updated July 10, 2016   2   Athlete - Wordpress Theme Most recent comment from duongca : Hello, Please remove it on page option to apply from theme options for this. JB Visual Composer Breaking Other Plugins   Updated July 7, 2016   6   InHost - WHMCS WordPress Theme Most recent comment from duongca : Hi, If you have any question, please feel free to create a new ticket. Heather Google Font   Updated June 30, 2016   5   InCharity - WordPress theme for Charity/Fundraising Most recent comment from Heather: You fixed it!!! Thank you
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